This agreement sets out the rights of the customer and the rights of Fantastic institution. In order to guarantee your legal right to your services with us, you fully agree to the following terms.

We do not do any service that contains:

1- Services that are contrary to the teachings of Islam or that offend other religions.
2- Political services that criticize governments.
3- Services that promote hackers and hacking.
4- Sending annoying advertising messages that the other party is not waiting for (Spam).

Use of scripts and software on the site:

1. It is forbidden to use scripts that cause high pressure on the server and greatly drain its resources.
2. In the event that your site causes high pressure affecting other sites on the same server, we will suspend your site until an appropriate solution is found.
3. In the case of subscribing to hosting plans only, the customer is not entitled to ask us to install any script for him, except for an additional fee.
4. In the event that we discover the presence of any files harmful to the server on the client’s site (such as spyware or hack files), we have the right to take any action we deem appropriate against it.
5. It is forbidden to create or install unlicensed forums on the server, and if we receive a notification from the data center regarding any unlicensed forum, it will be suspended until the client authorizes it.

Backups and domain names:

1. We make backup copies of all sites on the server, but the issue of saving site data and files remains the responsibility of the customer first and foremost, and we do not bear any responsibility for the loss or loss of backup copies of the sites.
2. The customer has the right to request a backup copy of his website within a period not exceeding one month from the end of his subscription.
3. We are not liable for any loss or damage to the domain as a result of your failure to renew the hosting on time.
4. In the event that you do not want to renew, Fantastic will deliver your domain to your control panel.

Financial transactions:

1. We activate the hosting service for you after we receive the full amount within a period not exceeding 3 days from the date of receiving the amount.
2. In the event that the customer does not pay the amounts due to him, we have the right to stop any other service we provide to him until all the dues are paid.
3. The customer is sent by email regarding financial transactions at least two weeks before the due date, provided that the dues are paid before the due date.
4. If the customer does not pay the amount on time, his site will be suspended for a period of three days so that he can pay, and the site will be permanently deleted after 30 days of completion.
5. We guarantee the customer the right to a refund of the amount if he is not satisfied with the service during the first 15 days, with a deduction of the domain price and transfer costs, if any.
6. 6. All smart device application projects and our pricing offers are based on a 15% discount, in return for the customer’s commitment to continue with Fantastic and renew with it. not valid and the customer must pay the 15% discounted value in advance. Exceptions from this item are projects whose contracts stipulate a different clear text.

Technical support:

1. Any emergency problem that occurs on the server due to circumstances beyond our control or due to natural disasters, we will seek to solve it as soon as possible, and the customer is not entitled to claim any financial matter.
2. All technical support services are provided by tickets only.
3. Any problems that the customer encounters on his site because of his internet service provider or problems with his personal device, we are not concerned with this type of problem.
4. Free technical support for hosting plans is only to solve server-specific problems and not to solve internal problems of scripts, databases, and others.

Necessary obligations:

1. The website will be suspended in case there is an official complaint against it that requires the website to be temporarily suspended.
2. Any attempt to defame or false accusation of Fantastic without any right, we have the right to take strict action against the customer.
3. All our customer information is subject to complete privacy and we do not provide it to anyone except in the case of a legal claim.
4. The customer must, when subscribing to one of our services, provide us with all their correct data so that we can communicate with them in the event of any problem.
5. We have the right to cancel the contract with the client without explaining the reasons, in which case we return all his financial rights for the remaining period of time with us and provide him with a backup copy.